Table of contents
[Q] I just placed an order, can I change something?[A] We try to process and ship orders as soon as possible. As a result, we can not guarantee we can make any changes to your order. If you want to change something, please let us know as soon as possible (preferably via phone) or send us an e-mail with "URGENT" in the subject, to get the best chances of us reading your email before your order is shipped.
[Q] I want to add something to my order, can you bill my credit card?[A] Unfortunately this is not possible for us. Your credit card details are not known to us, as we use a payment service provider who encrypts your information. If you want to add something to your order, it's best to place a new order yourself and let us know that you want multiple orders to be shipped together.
[Q] I just placed an order but want to cancel it, is that possible?[A] We try to process and ship orders as soon as possible. As a result, we can not guarantee we can make any changes to your order. If you want to change something, please let us know as soon as possible (preferable via phone) or send us an e-mail with "URGENT" in the e-mail subject, to get the best chances of us reading your e-mail before your order is shipped.
[Q] I placed an order but did not get a conformation. Did you receive my order?[A] If you were forwarded to the order confirmation page on our website after you have completed the payment, we have received your order. If you have not received a confirmation email, please check your spam folder as some email providers are a bit overzealous in filtering unwanted messages and our order confirmation e-mail might be in there.
[Q] I placed an order but did not receive a confirmation email, and my order status shows as "on hold" in My Account. When will ship my order?[A] In rare cases, our payment service provider will need to verify your credit card payment. This usually takes a few hours, or up to 1 day maximum. If everything is okay, we will proceed with your order as soon as the payment is cleared.
[Q] The product i want to order shows ''in stock'' on your website. Do you really have it in stock?[A] Simply put: yes! Our website shows our current stock status. So if our website shows a product as being in stock, we really do have it in our warehouse and ready to ship. if our website shows a product as being out of stock, we unfortunately have run out of stock. Please contact our customer support with inquiries regarding lead time and availability.
[Q] I own a business, can you bill me without VAT if I provide you with my business credentials and VAT number?[A] Unfortunately not. Our website is aimed at consumers, and therefore not set up for intra-community sales.
[Q] How long will it take for my order to be delivered?
[A] For most countries in Europe it will be 2-5 business days.
[Q] Do you ship to my country?[A] As long as you are in the EU, we do! We ship troughout Europe with our national postal services PostNL.
[Q] How much are the shipping costs?[A] The shipping costs are € 6.95 for a shipment within the Netherlands and € 8.50 for a shipment to the United Kingdom.
[Q] Can I track the shipping status of my order?
[A] Absolutely! After placing an order, you will receive an email with the shipping details including a tracking number. You can track your shipment on www.internationalparceltracking.com. In most cases you will also be able to track the shipment on the website of your national postal services when the shipment has arrived at their sorting center.
[Q] Can I change the shipping address after placing the order?[A] That depends. We can only change the address if the item has not been shipped yet. Please do keep in mind that orders will always be shipped within 24 hours (on business days) but sometimes even faster. It is not uncommon that an order is shipped within a few minutes after it was placed. So always make sure to provide us with the correct shipping address right from the start.
Prices and payments
[Q] Does Motorcyclebattery.shop match prices of their competitors?[A] We do, on a few conditions: a) The competitor has the item in stock in your size. b) The price of our competitor is not a temporary deal. c) We can in fact match the price: we are not matching prices if that means we are losing money over it. d) we do not match prices of listings on eBay.
[Q] Which payment methods do you accept?[A] Our website supports international credit card payments, PayPal, iDeal and regular bank transfers.
[Q] My credit card payment was declined. do you know why?[A] Apart from the logical reasons (insufficient funds, or wrongly entered credit card details) we sometimes see that credit card providers decline payments because they think the payment is out of your normal spending pattern. Usually it will suffice to give them a call, explain that you really do want to make the transaction and they will give you the green light to try again.
[Q] The item I purchased does not fit as expected. What is your return policy? [A] You may always return a product to us, on the condition that you have not used it. Please find our detailed return policy (and instructions) at: motorcyclebattery.shop/returns
[Q] What is your policy regarding return shipping costs? [A] Our policy is that the buyer is responsible for return shipping costs. In most cases, using your national postal services is a cost-effective way to ship your product(s) back to us.
[Q] I received my order but it has arrived damaged. What do I do now?[A] If the shipping box is damaged, please do not accept the delivery. If you notice the damage only after you have accepted the shipment, please let us know right away and email us a few pictures of the damage. Our shipments are insured so we will contact our postal services to take care of that. Please hold on to the parcel while the matter is being investigated. In the meantime, we can either issue you a refund or send you a new parcel with the same item. If you have to send the damaged items back to us, we will reimburse you for the shipping costs.
[Q] Are your items covered by the manufacturer's warranty?[A] Absolutely. We only sell new and genuine brand items, fully covered by warranty. If there is anything wrong with your item with the warranty period, don't hesitate to contact us. We try to be flexible when it comes to fixing your problem.
[Q] I have returned a product to you, when can I expect my refund? [A] We will try to process your return as soon as possible when we have received it in our warehouse. Please note that legally speaking we have 14 days to process a return, but in most cases we are able to process them the same day (or in a few days if it's very busy.)
[Q] Can I exhange my product for a different type? [A] Absolutely! Please find our return policy at: returns You may order a different type yourself and return your current product for a refund, or ship the product back to us and have us handle the exchange.