Table of contents

[A]   We try to process and ship orders as soon as possible. As a result, we can not guarantee we can make any changes to your order. If you want to change something, please let us know as soon as possible (preferably via phone) or send us an e-mail with "URGENT" in the subject, to get the best chances of us reading your email before your order is shipped.

[A]  Unfortunately this is not possible for us. Your credit card details are not known to us, as we use a payment service provider who encrypts your information. If you want to add something to your order, it's best to place a new order yourself and let us know that you want multiple orders to be shipped together.

[A]  We try to process and ship orders as soon as possible. As a result, we can not guarantee we can make any changes to your order. If you want to change something, please let us know as soon as possible (preferable via phone) or send us an e-mail with "URGENT" in the e-mail subject, to get the best chances of us reading your e-mail before your order is shipped.

[A]  If you were forwarded to the order confirmation page on our website after you have completed the payment, we have received your order. If you have not received a confirmation email, please check your spam folder as some email providers are a bit overzealous in filtering unwanted messages and our order confirmation e-mail might be in there.

[A]  In rare cases, our payment service provider will need to verify your credit card payment. This usually takes a few hours, or up to 1 day maximum. If everything is okay, we will proceed with your order as soon as the payment is cleared. 

[A]  Simply put: yes! Our website shows our current stock status. So if our website shows a product as being in stock, we really do have it in our warehouse and ready to ship. if our website shows a product as being out of stock, we unfortunately have run out of stock. Please contact our customer support with inquiries regarding lead time and availability.

[A]  Unfortunately not. Our website is aimed at consumers, and therefore not set up for intra-community sales. 

[A]  For most countries in Europe it will be 2-5 business days. 

[A]  As long as you are in the EU, we do! We ship troughout Europe with our national postal services PostNL.

[A]  The shipping costs are € 6.95 for a shipment within the Netherlands and € 8.50 for a shipment to the United Kingdom.

[A] Absolutely! After placing an order, you will receive an email with the shipping details including a tracking number. You can track your shipment on www.internationalparceltracking.com. In most cases you will also be able to track the shipment on the website of your national postal services when the shipment has arrived at their sorting center.

[A]  That depends. We can only change the address if the item has not been shipped yet. Please do keep in mind that orders will always be shipped within 24 hours (on business days) but sometimes even faster. It is not uncommon that an order is shipped within a few minutes after it was placed. So always make sure to provide us with the correct shipping address right from the start.

[A] We do, on a few conditions: a) The competitor has the item in stock in your size.  b) The price of our competitor is not a temporary deal.    c) We can in fact match the price: we are not matching prices if that means we are losing money over it.    d) we do not match prices of listings on eBay.

[A] Our website supports international credit card payments, PayPal, iDeal and regular bank transfers. 

[A]  Apart from the logical reasons (insufficient funds, or wrongly entered credit card details) we sometimes see that credit card providers decline payments because they think the payment is out of your normal spending pattern. Usually it will suffice to give them a call, explain that you really do want to make the transaction and they will give you the green light to try again. 

[A] You may always return a product to us, on the condition that you have not used it. Please find our detailed return policy (and instructions) at: motorcyclebattery.shop/returns 

[A]  Our policy is that the buyer is responsible for return shipping costs. In most cases, using your national postal services is a cost-effective way to ship your product(s) back to us.

[A] If the shipping box is damaged, please do not accept the delivery. If you notice the damage only after you have accepted the shipment, please let us know right away and email us a few pictures of the damage. Our shipments are insured so we will contact our postal services to take care of that. Please hold on to the parcel while the matter is being investigated. In the meantime, we can either issue you a refund or send you a new parcel with the same item. If you have to send the damaged items back to us, we will reimburse you for the shipping costs.

[A] Absolutely. We only sell new and genuine brand items, fully covered by warranty. If there is anything wrong with your item with the warranty period, don't hesitate to contact us. We try to be flexible when it comes to fixing your problem. 

[A] We will try to process your return as soon as possible when we have received it in our warehouse. Please note that legally speaking we have 14 days to process a return, but in most cases we are able to process them the same day (or in a few days if it's very busy.) 

[A]  Absolutely! Please find our return policy at: returns You may order a different type yourself and return your current product for a refund, or ship the product back to us and have us handle the exchange.